Customer Success Manager

Jwalix is an AI-powered applicant tracking platform for in-house recruiting teams and staffing agencies who want one workspace instead of stitched-together tools — jobs, candidates, interviews, placements, campaigns, and reporting, all in one place, with an AI Recruiting Copilot built into the workflow rather than bolted on. Read more about Jwalix →

New tenants come in with different needs — an in-house team that only needs Jobs, Candidates, Campaigns, and Interviews, or an agency that also needs Accounts, Contacts, and Placements. You'd own onboarding those workspaces correctly (permissions, module configuration, career portal branding) and stay the point of contact as their usage grows.

You'd own a portfolio of accounts end to end — from the kickoff call through steady-state usage — rather than handing customers off between separate onboarding and support teams.

You'd report to the Head of Customer Success and work closely with Sales on handoffs and with Engineering on escalations.

• Own onboarding — Configure a new tenant's modules, roles, and permissions to match how their team actually recruits, not a generic default.
• Drive adoption — Help customers get real value from features like AI matching, campaigns, and reporting — not just the core pipeline.
• Be the escalation path — Triage customer issues, loop in engineering when something is a genuine bug, and close the loop with the customer.
• Feed the roadmap — Turn recurring customer friction into clear, specific product feedback the team can act on.
• Run quarterly check-ins — Review usage and outcomes with your accounts regularly, not just when something breaks.
• Reduce churn risk early — Spot accounts with dropping usage or unresolved friction before renewal time, and act on it.

• 2+ years in customer success, implementation, or account management for a B2B SaaS product
• Comfortable getting hands-on inside a fairly technical product — permissions, integrations, data import
• Clear written and verbal communication with both recruiters and IT/admin stakeholders
• Experience working with staffing agencies or in-house recruiting teams is a strong plus
• Able to run a structured onboarding call and configuration session confidently
• Comfortable owning renewal conversations, not just support tickets

• Prior experience with an ATS or recruiting CRM
• Experience running customer training sessions or webinars
• Experience onboarding staffing agencies specifically (Accounts, Contacts, Placements)

Apply Now

• 1. Application review — We read every application. Expect to hear back within 2–3 business days either way.
• 2. Intro call — A 30-minute conversation with the hiring manager about the role and your background.
• 3. Case study round — walk us through how you'd handle a real onboarding scenario
• 4. Team interview — Meet 2–3 future teammates and go deeper on how you'd work together.
• 5. Offer — If it's a fit on both sides, we move quickly rather than dragging out a final decision.

Jwalix is an equal opportunity employer. We welcome applicants from all backgrounds, and hiring decisions are based on merit and fit for the role — not race, gender, religion, age, disability, or any other protected status.